Churchill - Motor Insurance
About Churchill
The Churchill story - not in their words but as told by independent publishers in the book "Britain's Best Employers - A Guide to the 100 most attractive companies to work for"
The Business
Churchill is a great British success story. The company is very much the brainchild of chairman and chief executive Martin Long, whose thorough-going experience with UK mainstream insurers convinced him that British customers would respond well to genuinely excellent service. As a result, he asked Swiss giant Winterthur to fund a new company. Interestingly, even the name of the company was chosen because it embodies so many of its attributes: Britishness, trust, strength and perseverance.
The company began life in June 1989 with 88 employees selling car insurance policies, and added home insurance products the following year. Today, Churchill has over 1 million customers and its employees have burgeoned to now over 2,000. Exceptional service underlines that growth rate. Indeed, the company's vision is to deliver the unquestioned, publicly acknowledged, best customer service in the insurance industry world-wide. Martin Long believes that the company is already on the way to achieving that, and is probably already number one in Europe.
He is not alone in that opinion. A third of new business comes from recommendations and 85% of existing business is renewed. (Most competitors can only marvel at the renewal rate, as the industry average is below 60%). Customers send in 150,000 comment forms a year without any incentive to do so - and over 99% of those customers are highly satisfied.
Third-party endorsements are also not uncommon. The Halifax Bank Plc chose Churchill to sell motor insurance after a rigorous evaluation of the top 20 such insurers in the UK. In their words, "We felt that our customers deserved to have the highest standards of service". Furthermore, companies such as Shell have visited Churchill to study its approach.
Churchill Motor Insurance is Different
Of course they give you the things you expect from Churchill - excellent value for money backed up by outstanding service. But Churchill think you deserve more.
Churchill believe the most important person in the company is you, the customer. So Churchill want you to receive the very best service possible, every time.
With competitive quotes, convenient payment options, service and support that are second to none, you and your car are always better off with Churchill Car Insurance. You can also benefit from premiums that save you money, often a courtesy car and rapid repair service and No Claim Discount protection.
So why not get a quote online?
At Churchill, we constantly review our prices and cover to ensure they offer all their customers the best possible value for money. And when you choose Churchill Car Insurance, you get much more than a very competitive price:
Why Churchill Car Insurance?
- Value for money prices backed up by guaranteed service standards.
- Hassle free insurance. For a quotation, to buy a policy or make a claim, apply online or just pick up the phone and give them your details. Churchill will do the rest!
- Free 24-hour helplines. There will always be someone to answer your call and give you advice, whatever time of day or night.
- Rapid repair service. Churchill will save you time and worry.
- Courtesy cars. Churchill's recommended repairers will provide a courtesy car while yours is being repaired.
Why not get a quote online? You're only a click away from seeing how much Churchill can offer you.
Churchill Court,
Westmoreland Road,
Bromley,
Kent
BR1 1DP
http://www.churchill.com
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