Elephant.co.uk - Motor Insurance
Head Elephant Puts Admiral at the Front of
the Herd
A new beast is set to enter the jungle of the motor insurance market, and at its helm will be newly appointed head elephant Tanzie Oliver.
The organisation in question, elephant.co.uk, is due to be launched. Part of the Admiral Insurance Services Limited stable, elephant.co.uk will target the 20-35 year old urban-dweller with its competitively priced policies. But it is an alternative approach that makes elephant.co.uk different, illustrated by the title Tanzie has assumed.
A veteran of eight years with the South Wales based direct insurance specialist, Tanzie had the distinction of becoming Admirals youngest manager at the age of 25 when she headed up a customer service team. Now, six years later, as head elephant she is in control of a 10-strong team of elephant handlers whose responsibility it is to make on-line car insurance a success.
"The advent of direct car insurance offered speed and convenience for the customer, but often at the expense of the personal touch," explains Tanzie. "At elephant.co.uk we aim to combine the ease of use of the Internet with a strong relationship with our customers. For example, all policy-holders will be able to chat on-line with our elephant handlers. We will not be just another faceless e-business."
Tanzies own lifestyle has influenced the off-beat elephant.co.uk culture. She has an interest in hot air ballooning, and cites the Dalai Lama and Eddie Izzard as her ideal dinner guests. Her customer services background is unusual in the field of e-commerce, but she feels it is essential to making elephant.co.uk a success.
Elephant.co.uk - Encyclopaedia of Jargon
you, the insured - the person named as insured on your current certificate of motor insurance.
certificate of motor insurance - the document that is evidence you have the insurance needed by law, which shows who can drive your car and for what purposes it can be used.
excess - the amount you must pay towards any claim.
indemnity - the principle which ensures that, after a loss, you are placed in the same financial position, as far as reasonably possible, as immediately prior to the loss.
insured car - the insured car as specified by its registration mark on your current certificate of motor insurance.
replacement car - a car provided by elephant.co.uk approved repairer or another company instructed by elephant.co.uk. This car is not intended to be on a like for like basis.
period of insurance - the time covered by this insurance, as shown on your current certificate of motor insurance.
market value - the cost of replacing your car, with one of a similar make, model, year, mileage and condition based on market prices at the time of the loss.
Policy booklet - contains a full list of the terms, conditions and exceptions of your policy. You can view the current version on the Elephant.co.uk site. (also know as your cover with elephant.co.uk).
Policy schedule - document showing the car Elephant.co.uk are insuring and the cover you have with them.
territorial limits - great britain, northern ireland, the isle of man and the channel islands, including travel between any of these.
third party - this is someone or an organisation other than you and Elephant.co.uk.
no claims bonus - a discount you get for not making any claims during an insurance year.
fault/non-fault claim - the terms fault and non-fault can be confusing. a non-fault claim is simply a claim where Elephant.co.uk are able to recover all their costs from someone else. if elephant.co.uk are not able to recover all our costs, then it is a fault claim even if you didn't cause the claim to happen.
total loss - when Elephant.co.uk decide your car is uneconomical to repair following an accident, theft , or when your car is stolen and recovered and:
- it is impossible to repair
- it isn't safe to repair
- it is not economical to repair your car
approved repairer - quality repairers throughout the country who Elephant.co.uk recommend to repair your car.
optional extras - other products available as well as your car insurance.
http://www.elephant.co.uk
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